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GUEST-BLOG: The State of Social CRM: 6 Takeaways from #SCRMsummit

By Brian Vellmure, FreeCRMstrategies, @CRMstrategies on Twitter February 12, 2010 One of the worst snowstorms in the history of our Nation’s capital, the most flight cancellations since 9/11 (almost...

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GUEST-BLOG: Defining and Refining Social CRM at the #SCRMsummit

By Michael Fauscette, group vice president, software business solutions, IDC Monday, February 15, 2010 Last week, I joined a group of social CRM thought leaders — and representatives from 14 software...

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GUEST-BLOG: The Accidental Community Gathers at the #SCRMsummit

By Brent Leary, cofounder and partner, CRM Essentials Friday, February 12, 2010 I’m writing this while on a plane, flying back to Atlanta from Baltimore. I’m coming back home from BPT Partners’ Social...

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GUEST-BLOG: 7 SCRM Insights That Will Change the World #SCRMsummit

By Kathy Herrmann, partner, Pathlight Solutions. The #SCRM community recently practiced what it's been preaching when Paul Greenberg pulled together the top thought leaders in SCRM to a summit in...

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GUEST-BLOG: Dumbing Down Social CRM #SCRMsummit

By Prem Kumar Aparanji, principal consultant, CRM, Cognizant Technology Solutions Monday, February 15, 2010 I was in the U.S. last week. The journey from Bangalore to Washington, D.C., in itself was...

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GUEST-BLOG: Up-Leveling the Conversation: Social Business Insights at...

by Dr. Natalie Petouhoff, senior analyst, Forrester Research Monday, February 15, 2010 The #SCRM Group. That hashtag — which we use to communicate on Twitter — embodies the very essence of what social...

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GUEST-BLOG: The Social Business Engine Revs Up at the #SCRMsummit

By Mitch Lieberman, vice president, strategic solutions, SugarCRM Monday, February 15, 2010 People are the fuel that makes “the social engine” run “The social engine” is my own metaphor for what drives...

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